ikaSystems: Opportunities

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	Opportunities Benefits Our People	Opportunities The opportunities at ikaSystems are limitless. This is an environment where you will learn and grow, where you will be rewarded for hard work and good ideas, and where you will be part of an organization that is truly changing the face of healthcare. Account Director Account Vice President Application Support Engineer/Senior Application Support Engineer — ASP.NET/C#/SQL or Oracle Server (Nights) Backup Administrator Business Analyst Business Analyst – Claims Business Analyst – ITS Business Analyst, Junior Level Business Analyst, Senior Level Business Analyst/Senior Business Analyst Business Analyst/Senior Business Analyst (HEDIS) Cisco Network Engineer Configuration Analyst Corporate Compliance Manager Data Warehouse Architect Data Warehouse Database Administrator Data Warehouse Developer Deployment and Production Support Engineer — L1 Support (Nights) Director, BCBS ITS/ Product Management EDI Analyst Enterprise Data Architect Executive Assistant GUI Enterprise Engineer Help Desk Support Specialist Implementation Lead Implementation Specialist Information Systems Security Engineer Jr. Release Engineer - ASP.NET/C# or PL/SQL/Oracle Medical Management Subject Matter Expert Network Engineer Oracle Database Administrator (DBA) Oracle Database Architect/Manager Oracle Developer, Junior Level Oracle Developer, Senior Level Production Control Analyst (Healthcare Systems) Product Specialist, Medicare Enrollment Production Support Engineer II — Control-M/FTP Support (Nights) Project Manager (Seattle) Release Engineer Senior Medicare Claims Processing/Auditing Specialist Senior Medicare Process Specialist Senior Production Support Engineer Senior QA Analyst Senior QA Analyst (Automation Engineer) Senior QA Analyst (Performance Engineer) Senior Quality System Engineer Senior Software Engineer (ASP.NET, C#) Senior Software Engineer (PL/SQL) Software Developer, Junior Level Software Development Manager – ASP.NET/C# Software Development Manager – PL/SQL (Code SP-001) Software Engineer (C#) Software Engineer (C#/ASP.NET/SQL/Oracle) Software Engineer, PL/SQL Software Engineer or Senior Software Engineer (Oracle and PL/SQL Developer) Software Engineer/Senior Software Engineer (ASP.NET/C#/Oracle) SQL Developer SQL Server Database Administrator Technical Writer Vice President, Product Marketing and Communications Voice Network Administrator Windows Systems Administrator Account Director The Account Director will manage 2-4 health plan clients, acting as the “General Manager” of assigned accounts. All positions will be based in our Southborough, MA headquarters. Responsibilities: Provide leadership and guidance to matrixed implementation and production teams based on deep relationships with customer health plans' senior leadership and their own health plan industry expertise Offer thought leadership internally and to clients by integrating a deep, creative understanding of ikaSystems' products, an understanding of customers' strategy and operations, and a thorough knowledge of the health care industry Expand product deployment within each customer using consultative approach Accountable for revenue and margins against budget, SLAs met, customer growth, satisfaction and retention, and input to product and internal business development Requirements: 10 years experience in Healthcare, including 5 years in a Health Plan or serving Health Plans Account management experience Track record of managing relationships within health plans at the Director level, as well as SVP/C levels Comfort and effectiveness in managing relationships with technical colleagues in a matrixed environment Proven product and technical facility BA/BS degree or equivalent Demonstrated ability and willingness to “get things done” 60%+ Travel Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Account Vice President Account VPs will manage 2-4 health plan clients, acting as the “General Managers” of their assigned accounts. All positions will be based in our Southborough, MA headquarters. Responsibilities: Provide leadership and guidance to matrixed implementation and production teams based on deep relationships with customer health plans' senior leadership and their own health plan industry expertise Offer thought leadership internally and to clients by integrating a deep, creative understanding of ikaSystems' products, an understanding of customers' strategy and operations, and a thorough knowledge of the health care industry Expand product deployment within each customer using consultative approach Accountable for revenue and margins against budget, SLAs met, customer growth, satisfaction and retention, and input to product and internal business development Requirements: 20 years experience in Healthcare, including 10 years in a Health Plan or serving Health Plans Account management experience Track record of managing relationships within health plans at the Director level, as well as SVP/C levels Comfort and effectiveness in managing relationships with technical colleagues in a matrixed environment Proven product and technical facility BA/BS degree required; MBA preferred Demonstrated ability and willingness to “get things done” 60%+ Travel Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Application Support Engineer/Senior Application Support Engineer — ASP.NET/C#/SQL or Oracle Server (Nights) Responsibilities: The application support engineer is responsible for clients' live product environment, application crashes, page crashes, etc. He or she will coordinate with the development team on these application issues, as well as be responsible for inbound/outbound file maintenance. We are looking for Web applications experience, not Windows applications. This position is a 4 p.m. to midnight shift. Requirements: Must have technical knowledge of all phases of applications and systems analysis Software development experience, including systems analysis, design, development and quality assurance preferred Experience in implementing applications using ASP .NET 2.0 (preferably 3.5 or 4.0) with C# Knowledge of multi-tier solutions, especially for Web and data center environments Knowledge of the features that are different between .NET frameworks 1.1, 2.0, 3.5 and 4.0 Strong knowledge of ASP.NET Page life cycles, user controls, custom controls and ASP .NET Ajax Strong knowledge of JavaScript and object-oriented JavaScript Strong experience with a RDBMS (Oracle), as well as experience with PL/SQL, stored procedures and database design Knowledge and working experience in .NET Framework 3.5 a plus Oracle 10g/11g and database layer knowledge Experience with tools such as PLSQL Developer Working experience with Microsoft IIS (6.0 and 7.0), as well as exposure and willingness to work in TFS Working knowledge of Microsoft Visual SourceSafe SQL Server reporting services knowledge Several years of project experience in a Microsoft .NET Framework environment Troubleshooting, analytical, debugging and problem-solving skills Ability to handle complex application features and technical designs Excellent written and verbal communication proficiency Strong interpersonal skills Ability to multi-task in a fast-paced systems vendor environment Flexibility to adapt readily to direction change, and willingness to work some evenings/nights/weekends to complete projects Bachelors or master’s degree or equivalent work experience Insurance or healthcare industry experience a plus Microsoft .NET certifications preferred (MCP, MCSD or MCAD) Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Backup Administrator Responsibilities: Install, manage and administer media servers Manage and monitor backup jobs for various servers on the network and ensure high backup success rates Manage Dell tape library installation and administration Install backup agents on various types of operating systems (e.g., Linux, Windows 2003/2008) Define backup polices and job schedules to meet business requirements Ensure tape requirements are managed regularly and efficiently Evaluate overall backup system performance, and report metrics to management Assist in specifying and meeting system disaster recovery requirements Plan backup software upgrades and patch management, and evaluate the latest technologies used to meet backup requirements Plan and configure replication using CPS Install and configure Symantec PureDisk backup solutions Manage the disk-to-disk backup solution (Data Domain) Requirements: 5+ years of hands-on experience with Symantec/Veritas backup technologies Experience with the backup and restore processes of Exchange Server, Oracle Database, SQL Database, SharePoint and other production infrastructure Ability to manage various backup policies and scheduled jobs to ensure successful completion of backup jobs within the backup windows Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Business Analyst We are seeking a business analyst with healthcare experience to work collaboratively with clients and business end users to develop functional specifications and system design specifications for client engagements, technical requirements and testing. Responsibilities: Write and test EDI transactions for communication of healthcare claims and related information with trading partners. Write Use Cases and Test Cases for both Design and Quality Assurance cycles. Create Business Requirement Documents for existing and new business processes. Communicate business needs to development team. Assist in enforcement of project deadlines and schedules. Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs) Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies required. Successfully engage in multiple initiatives simultaneously Work independently with users to define concepts and under direction of project managers Drive and challenge business units on their assumptions of how they will successfully execute their plans Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. Develop requirements specifications according to standard templates, using natural language. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. Be the liaison between the business units, technology teams and support teams. Requirements: Relevant experience as outlined above Bachelor's degree or equivalent foreign education Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Business Analyst – Claims Responsibilities: Accountable for reporting and analysis specific to claims processing, including AA rate, TTP, rework rate, and processing accuracy Based on report analysis, develop systematic and business recommendations for improved performance Coordinate improvement opportunities between and across IkaSystems core claims product team, Base Medicare product team, and BCBSM claims team Assure all documentation meets business readiness expectations at BCBSM, including review and approval of all release notes to core claims and base Medicare products, event code documentation, and any other IkaSystems policies and procedures that support claims servicing. Assure all defects identified by IkaSystems or reported by BCBSM are resolved timely and completely and that processes are put in place to assure repeat errors of like kind are prevented Requirements: Bachelor’s Degree (or equivalent) and 5+ years related experience OR 10-15 years health plan experience in claims, contracting or provider relations lead role, with a minimum of 5 years in a lead role that required end to end understanding of Medicare claims administration including core benefits, pricing and rules. Experience in report analysis and CQI processes, demonstrated examples of improvement results Excellent oral and written communication skills, must be able to successfully articulate technical status reports to business leads Experience in change control processes, issue tracking and cross-functional communication of impact and successful resolution measures Experience in facilitating successful issue resolution between technical and business teams Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Business Analyst – ITS Responsibilities: Keep up with all ITS functionality and service delivery requirements Conduct oversight of the ITS development and production team performance within IkaSystems including specification documentation for upcoming ITS releases from the BCBS Association and ensuring timely and accurate implementation Monitor all ITS systems via production control reports and immediately coordinate, address and communicate any defects to the BCBSM ITS team Conduct final review and approval of IkaSystems ITS release notes, ensuring completion and accuracy, prior to release to BCBSM Ensure all defects identified by IkaSystems or reported by BCBSM are resolved timely and completely and that processes are put in place to prevent repeat errors Requirements: Bachelor’s Degree (or equivalent) and 4+ years of related ITS experience OR 5 to 10 years ITS programming/ITS technical performance management experience Experience in receiving and interpreting BCBS Association release technical specifications and transmittal communications Experience in report analysis and CQI processes, demonstrated examples of improvement results Excellent oral and written communication skills; must be able to successfully articulate technical status reports to business leads Experience in change control processes, issue tracking and cross-functional communication of impact and successful resolution measures Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Business Analyst, Junior Level Responsibilities: Perform gap analysis and data mapping for HIPAA X12 4010A1 to 5010 migration Create business requirement documents for existing and new business processes Write use cases and test cases for both design and quality assurance cycles Coordinate with trading partners on EDI transactions testing for communication of healthcare claims and related information Communicate business needs to the development team, and assist in the enforcement of project deadlines and schedules Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into detail or low-level information, and distinguish user requests from the underlying true needs Engage in multiple initiatives simultaneously Work with users to define concepts under direction of project managers Interact professionally with subject matter experts Develop requirements specifications according to standard templates, using natural language Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs Requirements: 1 to 3 years of work experience in a business/systems analyst role EDI experience preferred Experience in requirements gathering, gap analysis, documentation, data mapping and test cases Strong communication skills Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Business Analyst, Senior Level Responsibilities: Perform gap analysis and data mapping for HIPAA X12 4010A1 to 5010 migration Create business requirement documents for existing and new business processes Write use cases and test cases for both design and quality assurance cycles Coordinate with trading partners on EDI transactions testing for communication of healthcare claims and related information Communicate business needs to development team, and assist in the enforcement of project deadlines and schedules Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, use cases, scenarios, gap analysis and workflow analysis Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into detail or low-level information, and distinguish user requests from the underlying true needs Communicate and collaborate with external and internal customers to analyze information needs and deliver the following materials as needed: functional requirements, business requirements document, use cases, and GUI screen and interface designs Engage in multiple initiatives simultaneously Work with users to define concepts under the direction of project managers Interact professionally with a diverse group of executives, managers and subject matter experts Serve as the conduit between the customer community (internal and external customers) and the software development team Develop requirements specifications according to standard templates, using natural language Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs Requirements: 5+ years of work experience in a business/systems analyst role 3+ years of experience in EDI 1+ year of experience in HIPAA EDI transactions Experience in requirements gathering, gap analysis, documentation, data mapping and test cases Strong communication skills Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Business Analyst/Senior Business Analyst Responsibilities: Collect, understand and transmit business requirements for projects (multiple technology modules and systems), and translate these into functional specifications, database designs and detailed test plans Partner with clients to gather all requirements to formulate business process specifications and translate those into application functionality, understanding the value proposition(s) of the project and deciding when to advocate and when to compromise to arrive at mutually acceptable solutions Document workflows and the results of business analyses, and obtain sign-off from clients on specifications Assist the technical team in translating application functionality into application architecture and the production of system functionality documents Communicate business directives, goals and needs to the technical team and serve as a client interface for managing user expectations and client satisfaction Design and execute test plans, tracking defects and getting them resolved to ensure that business requirements and functional specifications are tested and fulfilled Support the development of software and user help documents for multiple health insurance product lines Participate in and/or execute the multiple stages of testing (i.e., system, integration, installation, performance, regression) Manage projects and processes as required Requirements: Bachelor’s degree 2+ years of experience in the field of ITS business analysis, software validation and testing for client/server, multi-tier and Web-based applications for health insurance companies’ Medicare and commercial business lines Demonstrated excellence in a rapid product developing environment, with experience gathering requirements, designing products (database and UI) and achieving high-quality results within specified timeframes Extensive involvement in the planning, design and testing phases of SDLC, with specific expertise in requirements analysis and business specification, development, enhancement, quality assurance, testing methodologies and implementations Thorough knowledge of business analysis and the iterative software development life cycle using rapid application development (RAD) Proficiency in customizing and implementing RAD in planning, design and testing phases during software development Expertise in analyzing business and technical specifications, setting up test requirements and procedures, and formulating robust business models Proficiency in creating data flow diagrams and data models including use case diagrams, activity diagrams/ state chart diagrams, collaboration diagrams, deployment diagrams, entity-relationship diagrams and Web-page mock-ups using Microsoft FrontPage and Visio Experience with member eligibility and enrollments along with 834, 837 and 835 files Experience with a wide range of provider contract types, for example, capitation contracts (according to sex and range of a plan member), HCFA-1500, inpatient and outpatient based on remuneration per admission, inpatient and outpatient per line item, case-based contracts, out-patient service contracts, contracts based on global fee and capitation reimbursement methods Familiarity with member coverage based on benefit plans, dependent eligibility and pre-existing conditions rules Experience with claims adjudication and procedures, including pay professionals and members, select individual claims for payments, change the claims status of an individual payment to hold or release, and create, print or display explanation of benefits (EOB) for a member or explanation of payments (EOP) for a provider Experience working with the reports and letters along with ID card management Strong presentation skills and analytical/problem-solving skills Ability to work in both structured and unstructured environments Willingness to work overtime, as necessary Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Business Analyst/Senior Business Analyst (HEDIS) The HEDIS development team is looking for a business analyst or senior business analyst with: A strong quality control ethic, including the ability to assess the accuracy of output at the report level as well as investigate potential issues at a granular level Experience generating HEDIS scores and otherwise working with HEDIS and URAC healthcare quality measures, including experience with the NCQA HEDIS process Clinical understanding of quality assurance programs, including NCQA, URAC, Medicare, etc. Strong focus on data manipulation and the ability to drive results to completion with minimal supervision Ability to extract, cleanse and integrate medical and pharmacy claims and membership data from various platforms and sources Creative problem-solving skills along with strong verbal and communication skills Excellent customer focus and ability to work effectively in cross-functional teams Requirements: 5 years of quality improvement experience in a payer role BA/BS required, master's preferred Participation in at least 2 cycles of NCQA or URAC accreditation in a payer role 3 years' experience analyzing healthcare claims data Prior experience working with medical and pharmacy claims data at a health plan, provider group, government agency or health data vendor Experience developing and using PC applications for data analysis, specifically spreadsheet and database systems (e.g., MS Excel, MS Access) 25-35% travel Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Cisco Network Engineer Responsibilities: Manage multisite Cisco networks Understand and troubleshoot network related issues Provide 24x7 support, including complex problem resolution Monitor data services Requirements: 5 to 10 years of experience in managing multisite Cisco networks with ASA 5500, 3600, 4200 IPS Engineering/Telecommunications degree Cisco certifications in CCNP, CCDA, CCNP and CCIE desired Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Configuration Analyst The configuration analyst will work with clients to deliver a successful and high-quality system implementation. He or she will be responsible for the accurate maintenance of system configurations under the supervision and guidance of the implementation manager. This individual must possess strong analytical problem solving, interpersonal and relationship development skills, as well as have experience with commercial, Medicare and Medicaid lines of business. Responsibilities: Own, lead, and manage deployments and provide proactive strategic implementation planning Provide guidance to clients including but not limited to configuration activities, business rules and business processes Motivate team members to ensure optimal performance and results Direct activities across cross-functional organizational boundaries Act as a subject matter expert, or procure resources as required Review administrative processes and create recommendations for mapping client business processes to system functionality Create and execute implementation plans, conduct training and supervise ongoing support Requirements: 7 to 9 years of configuration experience providing pricing and/or benefit configuration support on Facets, MHS, Diamond or a similar payer system Coding knowledge and experience with CPT, HCPCS, ICD9, CDT, Revenue, DRG and other relevant medical and dental industry-standard codes Experience with the details of professional and institutional provider contracts a must: carve outs, fee schedules, capitation, per-diem arrangements, DRG pricing and other forms of global and case-based payments Ability to translate provider contract terms and details into system contract configuration parameters Experience with the details of benefit plan certificates of coverage, summary plan descriptions and other benefit plan documents Ability to translate benefit document terms and details into system benefit configuration parameters Exceptional people skills to facilitate working with cross-functional teams, personnel at varying levels and customer organizations Demonstrated ability to successfully manage multiple relationships with multiple customer stakeholders Superior verbal, writing, personal time management and presentation skills Proficiency with Microsoft Office products, including Microsoft Project Bachelor’s degree from an accredited educational institution Willingness to work some nights and/or weekends to complete projects Willingness to travel 75 - 100% as required Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Corporate Compliance Manager ikaSystems seeks a self-motivated compliance professional to direct and coordinate corporate efforts to ensure compliance with all applicable laws and regulations, state and federal, especially those pertaining to the healthcare information field. The corporate compliance manager will also be responsible for developing, maintaining and supporting the implementation of compliance programs and initiatives and the monitoring, auditing and reporting of results. Responsibilities: Design, implement and maintain programs, policies and practices to ensure that all business units are in compliance with federal, state and local regulatory requirements Proactively track laws and regulations that may affect the organization's policies Prepare compliance reports to present to management Create, develop and facilitate compliance initiatives and programs internally, and engage with select clients Coordinate and perform internal and external audits and assessments to proactively test compliance, and develop and implement corrective action plans and improvement programs Investigate reports of alleged non-compliance and pursue to final resolution Participate in the development of risk management initiatives, subsequent prioritization and implementation of mitigation plans Develop and manage ikaSystems’ corporate compliance policies and procedures Develop a calendar of activities for the year, quarter and month, and publicize throughout the company Organize, collect and maintain records and databases of compliance activities and records Requirements: Bachelor's degree and at least 7 years of direct experience in the field Experience and familiarity with all and subject matter expertise in at least one of the following areas: CMS, Medicare, Medicaid, HHS, HIPAA, NCQA, SAS/SAEE and information security Healthcare industry (especially payer) experience a plus Excellent written and verbal skills Ability to utilize experience and judgment to plan and accomplish compliance goals Ability to demonstrate specific examples where objectives were met Ability to work cross-functionally, as he/she will perform a variety of tasks that rely on the work of other individuals and teams Ability to lead and direct the work of others A high degree of creativity and flexibility Willingness to work some nights and/or weekends to complete projects, as necessary Willingness to travel approximately 25% (within the U.S.) Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Data Warehouse Architect The data warehouse architect will design, build, and implement the data base topology for our data warehouse products. The successful candidate will have demonstrated success designing and building data warehouses in the health-insurance or payer space. Responsibilities: Design the logical and physical data models for our data warehouse products Provide assistance to the data warehouse database administrators and developers to implement these models Assist other ikaSystems product managers with the development of new data warehouse products based on our transaction systems and applications Requirements: Prior experience designing data systems to house healthcare event data, such as medical, surgical and pharmacy claims; encounter data; and member, provider and sponsor attributes for longitudinal analysis Experience consolidating heterogeneous data channels into a uniform platform Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Data Warehouse Database Administrator The data warehouse database administrator will provide support for the development, quality-assurance and production environments for our data warehouse products. The successful candidate will have demonstrated success managing online analytic applications, preferably in the health insurance or payer space. Responsibilities: Build and maintain physical and logical data models, including entity-relationship diagrams Promote and replicate data across various environments Establish and maintain security protocols to protect private health information Requirements: Experience with executing processes in the Unix operating system and Oracle running in a Unix environment Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Data Warehouse Developer The data warehouse developer will design, build, test and maintain the various extraction, transformation and load routines required to run our data warehouse products. Responsibilities: Parsing and analyzing data channels from ikaSystems transaction systems and applications as well as external sources Building proof-and-audit reports and controls for the load and transformation routines; and, constructing front-end reports and other data analysis tools Constructing front-end reports and other data analysis tools Requirements: Prior experience with health-care event data like medical, surgical, and pharmacy claims; encounter data; and member, provider and sponsor attributes for longitudinal analysis Demonstrated expertise operating in a Unix and Oracle environment, including shell and PL/SQL scripting Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top GUI Enterprise Engineer IkaSystems is seeking a GUI Enterprise Engineer with strong, creative, conceptual and problem solving skills to translate conceptual ideas (business needs and user goals) into interaction and design solutions Responsibilities: Assess data from multiple sources (product requirements, tech constraints, UX research, web analytics) and synthesize in order to develop efficient user scenarios, taxonomies, classification schemes, navigation systems, design patterns, etc. Create and effectively present UX deliverables (wireframes, workflows, prototypes, etc.) to explain and negotiate design solutions to key stakeholders Develop competitive assessments and perform site heuristic reviews Help define, request and incorporate relevant and recent UX research and data from customer feedback to appropriately inform design decisions Help define UX performance metrics (error rate, abandon rate, average number of clicks, perceived easiness, etc) for every project to track its success Requirements: Experience: 5-7 years Bachelor's Degree Extensive hands on experience with HTML, DHTML, JavaScript, Jquery, CSS, Web Themes and exposure to MS Visual Studio Exposure to Expression blend Requires 25% travel Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Implementation Lead This position requires a results-oriented individual with demonstrated success in health plan operations. The implementation lead will serve as the primary point of customer contact during the implementation and will have direct responsibility to establish priorities and direct resources accordingly. Responsibilities: Execute contractual promises to exceed customer expectations Assist in contract preparation by preparing statements of work and other implementation-specific requirements Serve as ikaSystems’ representation on any steering committees or other client-specific forms of project governance: meetings, one-on-one contact, status updates, etc. Work with other vendors of the customer as needed to integrate ikaSystems onto the customer’s operating platform Establish implementation priorities and direct implementation resources accordingly Requirements: 10 or more years of direct, hands-on experience with the operations or information technology departments of payer organizations Excellent presentation skills Excellent written and verbal communication skills Bachelor’s required, master’s preferred Willingness to travel (about 75%) as required Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Implementation Specialist This client-facing position requires a results-oriented individual with demonstrated success in IT system implementations, preferably in the health insurance industry. The implementation specialist will serve as the primary point of customer contact during the implementation and will have direct responsibility to establish priorities and direct resources accordingly. Responsibilities: Become well versed with every aspect of the implementation – assist in defining custom requirements and their testing; assist in defining interface/integration specifications and testing Track all items and work for their resolution – issues, action items and deliverables Work with other vendors of the customer as needed to integrate ikaSystems onto the customer’s operating platform Assist senior management in contract preparation by preparing statements of work and other implementation-specific requirements Understand and manage the scope of the project Lead and document project meetings – internal and with external parties Keep current with the company product offerings, especially the module being implemented Requirements: 5 or more years of direct, hands-on experience in IT implementations Experienced in understanding and writing interface specifications Excellent presentation skills Excellent written and verbal communication skills Medicare knowledge is a plus Experience with EDI interfaces is a plus Bachelor’s required, Master’s preferred Proficient in MS Office suite – Excel, Word, Visio, Project Some experience with project management preferred Willingness to travel (about 25%) as required Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Deployment and Production Support Engineer — L1 Support (Nights) Responsibilities: Work with deployment managers and others to develop deployment plans Document and track activities for due diligence and corporate oversight Define, create, deploy and schedule Control-M jobs Review requirements for new Control-M jobs and convert non-Control-M jobs to Control-M jobs to ensure that they contain sufficient information Monitor the Control-M queue for assigned applications Watch for failed jobs, held jobs, stalled job streams and other issues Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources Work with the development team to research production system and data-related problems Create tickets for product issues and defects that need to be addressed by the development team Research production data based on requests for changes from other business units to correct accounts, courses, etc. that do not have an available resolution through other user interfaces Requirements: 2+ years of relevant work experience Willingness to work the night shift, either 4:00pm - 12:00am or 11:00pm - 7:00am Ability to work under constantly changing conditions, tight deadlines and long hours Experience defining and implementing best practices Strong troubleshooting skills Excellent verbal and written communication skills Experience with SQL Server databases and Oracle databases in particular Experience in scheduling and developing Control-M jobs, version 6.0 or higher, in adistributed Windows environment Familiarity with Windows batch and Linux/UNIX shell scripting Knowledge of IIS, Windows Server and Microsoft SQL Server management tools Knowledge of HTML, ASP, .NET, Visual Studio .NET Basics (CLR, Framework, MSIL, Tracing, Security, etc. — high-level view), Java, Perl, Pearson PowerSchool Agent, SIF Zone Integration Server Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Production Control Analyst (Healthcare Systems) Responsibilities: Serves as the business connection between IkaSystems production teams and BCBSM business teams Ensures all input and export files have clear documented expectations regarding content and delivery and that IkaSystems executes accordingly Monitors daily input and output file records to ensure no breaks in service occur Immediately escalates any identified defects and collaborates across IkaSystems and BCBSM teams to deliver successful resolution Ensures all defects identified by IkaSystems or reported by BCBSM are resolved timely and completely and that processes are put in place to ensure prevention of repeat errors Requirements: Bachelor’s Degree (or equivalent) and 4+ years of related experience OR 7 to 10 years experience in IT production environment with at least 2 years direct experience and accountability for maintaining production control Experience across multiple health care technology systems including enrollment, claims and servicing systems Demonstrated knowledge of inbound and outbound data requirements for healthcare technology systems along with the State, Federal, contractual or other regulatory requirements that govern successful receipt and transmission of data Excellent oral and written communication skills; must be able to successfully articulate technical status reports to business leads Experience in change control processes, issue tracking and cross-functional communication of impact and successful resolution measures Experience in facilitating successful issue resolution between technical and business teams Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Product Specialist, Medicare Enrollment ikaSystems is seeking a Product Specialist to provide full life cycle product management of Medicare enrollment and member reconciliation software solutions under the leadership of the Program Director. The Product Specialist will be the key product sponsor within the company. This is a dual role with responsibility for market intelligence and technical development/implementation. Responsibilities: Provide product/solution definition, roadmap creation, testing guidelines, and rollout solutions and enhancements Hold product development accountable for timely delivery of development milestones and deliverables Provide detailed progress reporting and assist in documentation development Conduct comparative analysis against competitors and provide strategic planning of product direction and features Monitor product performance and recommend appropriate actions Serve as liaison between groups and divisions, providing business requirements and technical expertise to the product development team Work in collaboration with sales executives, company leadership and strategy team, internal product planning groups, and technical design and implementation teams for the purpose of product development and implementation Requirements: Bachelors degree required, MBA preferred 5 years experience in software product management, account management or business analysis In-depth familiarity with software design, development and release Excellent teamwork, communication and organizational skills Subject Matter Expert in Medicare Advantage and Prescription Drug Plan enrollment and membership reconciliation operations, including detailed understanding of CMS file processing (Transaction Reply Report and others as defined in the PCUG) or Medicare Advantage (Part C and/or D) Risk Adjusted Payment System In-depth understanding of calculating CMS payments to the health plan and processing an MMR (such as handling adjustment reason codes) Subject Matter Expert on the Medicare Managed Care Manual chapter 2 and Prescription Drug Benefit Manual, chapters 3 and 4 preferred Formal training and/or certification in product management or business analysis preferred May be required to work some night and/or weekends to complete projects Some travel may be required Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Production Support Engineer II — Control-M/FTP Support (Nights) Responsibilities: Support and work with file access technologies Write FTP scripts for file transfer activities Have responsibility for an Enterprise Directory solution for Security, Authorization and Access Troubleshoot and support access issues to network file shares Work with scripting utilities to automate inspection of end user computing files for data matching formatting rule Gather requirements for Control-M jobs from all stakeholders Converting and migrate existing jobs/schedules into BMC Control-M and leverage the BMC Control-M tool Create and validate job flows, calendar requirements and scheduling criteria Ensure job scheduling operations meet defined service levels Ensure the proper handling of jobs, job flows, automation of manual jobs, schedules, issues, unusually long or short run times, job failures, etc. Perform SLA breach investigation, audits/controls, change management, process architecture, and other job scheduling activities Monitor Control-M queue for assigned applications Work with the development team to research production system and data related problems Create tickets for production issues and defects that need to be addressed by the development team Requirements: Willingness to work the night shift Strong troubleshooting skills Excellent verbal and written communication skills Experience with file transfer protocols, including standard FTP and SFTP Solid understanding of BMC architecture and experience with job scheduling operations Experience with the Control-M desktop and Enterprise Console Experience in passing parameters to a Control-M job and creating job dependencies and alerts Knowledge of Oracle and SQL Server databases Knowledge of IIS, Windows Server, and Microsoft SQL Server management Knowledge of Linux/UNIX shell scripting Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Help Desk Support Specialist Responsibilities: Support and work with help desk systems Attending help desk calls Resolve known technical issues over the phone Create and validate job flows, calendar requirements and scheduling criteria Monitor and expedite open issues based on client SLAs Monitor and manage change management and other problem tickets Create tickets for production issues and defects that need to be addressed by the development/support team Requirements: Strong troubleshooting skills Excellent verbal and written communication skills (e.g., ability to handle help desk calls from clients) Solid understanding of file access issues to network file shares Willing to be flexible on schedule Strong knowledge of Active Directory and IIS Basic knowledge of Exchange, SQL Server and SharePoint Experience managing Oracle database imports and exports using Data Pump scripts Knowledge of build windows and Linux Servers a plus Experience with file transfer protocols including standard FTP and SFTP Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Medical Management Subject Matter Expert IkaSystems is seeking a Medical Management Subject Matter expert to assist with product development in the area of Utilization Management, Case Management, Disease Management, and Clinical Appeals and Denials supporting Commercial, Medicare, & Medicaid lines of business. Responsibilities: Assist with product improvement by bringing market insights from clients into the product cycle Provide sales support by creating, customizing and conducting product demonstrations to existing and prospective clients in the healthcare industry Conduct product demonstrations both in person and/or using web tools such as WebEx and Go To Meeting Requirements: RN degree with minimum of 3 years of Payer experience as a utilization management nurse, precertification nurse, clinical appeals specialist, or case manager Minimum 3 years experience in demonstrating healthcare solutions Strong proficiency with all aspects of Utilization Management and Clinical Appeals supporting Medicare, Medicaid, and Commercial lines of business Solid knowledge of NCQA, URAC, & CMS regulatory requirements pertaining to utilization/case management Strong proficiency in translating customer requirements into engaging product demonstrations Experience in meeting with customers, either telephonically or in person to identify business goals Proficient in delivering product demonstrations via Web Tools (Web Ex, Go To Meeting) Excellent attention to detail in completing follow up action items following product demonstrations Strong knowledge of the healthcare/managed care industry including commercial health plans, Medicare and Medicaid; medical management work flows, prior case/utilization management program development desired Experience in program implementations within healthcare industry preferred Able to prioritize and manage time and resources profitably Flexibility and ability to adjust to changing priorities and timelines Exceptional oral, written and interpersonal skills including excellent customer service skills Motivated and proactive in learning ikaSystems’ solutions to advance own expertise and value Advanced knowledge of MS Office tools, especially PowerPoint An average of 40% travel may be required Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Network Engineer Responsibilities: Manage multisite Cisco networks Understand and troubleshoot network-related issues Provide 24 x 7 support for complex problem resolution Monitor data services Requirements: 5-10 years of experience in managing multisite Cisco networks with ASA 5500, 3600, 4200 IPS Engineering/telecommunications degree Cisco certifications desired: CCNP, CCDA, CCIE Any experience with Cisco Voice Communications or Avaya IP Office system is preferred Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Oracle Database Administrator (DBA) Responsibilities: Install, upgrade and apply patches, building instances and supporting a development team Provide support for 24x7 operation Requirements: Excellent problem solving skills in all aspects of database administration Knowledge of PL/SQL programming Experience in shell scripting Experience maintaining very large databases Experienced in backup and recovery methodologies using RMAN Experienced in configuring and maintaining manual standby databases and Oracle Data Guard Experience in tuning databases for optimal performance 5 to 7 years of Oracle experience, with a minimum of 3 years on Oracle 10g Oracle RAC experience Experience in UNIX environments, preferably on Linux Team player with the ability to manage projects independently, with minimal supervision Knowledge of SQL Server a plus Oracle certification a plus Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Oracle Database Architect/Manager This is a hands-on database architect/manager position with its own individual project level responsibilities in addition to supervision of several software developers. The Oracle database architect/manager will oversee Oracle PL/SQL developers and therefore must have solid knowledge of the fundamentals of Oracle PL/SQL coding. The ideal candidate must have worked extensively with Oracle packages, stored procedures and functions, etc. Responsibilities: Supervise PL/SQL software developers Manage projects Work closely with business analysts to fully understand business requirements Prepare and communicate technical execution plans Work effectively with other teams (e.g. DBAs, system administrators, front-end developers) Provide technical expertise and guidance in the use of relational database management system Requirements: 10 to 15 years of Industry experience Extensive experience with Oracle & PL/SQL (must have), including strong knowledge of Oracle 9i/10g/11g Experience with Oracle ETL and a medium to high level of performance tuning experience Oracle certifications (e.g., Brain Bench) a plus, such as Oracle Certified Administrator/Professional Experience with data warehouse and business intelligence technologies (e.g., architecture + conceptual + ETL + BI) Demonstrated capabilities in supervision of PL/SQL software developers, including excellent delegation, leadership and coaching skills Superior communication and interpersonal skills Ability to work independently given broad guidelines from the vice president Healthcare industry experience preferred Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Software Development Manager – PL/SQL (Code SP-001) ikaSystems is seeking an Oracle Database Architect Manager in our headquarters & development center in the suburban Boston area. This is a hands-on database architect/manager position with its own individual project level responsibilities in addition to supervision of several PL/SQL software developers. Hence your fundamentals in Oracle PL/SQL coding need to be solid. Responsibilities: Work closely with Business Analysts to fully understand business requirements. Prepare and communicate technical execution plans. Effectively work with other teams (e.g. DBAs, System Administrators, Front-end Developers, etc). Provide technical expertise and guidance in the use of relational database management system Supervision and management of project level responsibilities of several PL/SQL software developers. This can be accomplished by a combination of your talents in strong technology base, superior communication & interactive skills, excellent delegation Work independently given the broad guidelines from the Vice President. Requirements: Industrial experience of 10-15+ years. Experience with defining data models Experience architecting database Experience defining and implementing data dictionary Experience in implementing business critical components in PL SQL Strong knowledge of Oracle 9i/10g/11g Extensive experience with Oracle & PL/SQL (must have); worked extensively on Oracle Packages, Stored procedures and functions, etc Experience with Oracle ETL preferred and performance tuning (at least at medium to high level) Any Oracle certification (Brain Bench) is a plus. OCA/OCP – Oracle Certified Administrator / Professional preferred. Experience with Data warehouse (DW)/Business Intelligence (BI). DW background (architecture + conceptual + ETL + BI), preferred. Healthcare industry experience preferred Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Oracle Developer, Junior Level Responsibilities: Develop stored procedures and functions using Oracle Conduct performance fine tuning with Oracle stored procedures and packages Work closely with business analysts to fully understand business requirements Prepare and communicate technical execution plans Work effectively with other teams (e.g., DBAs, system administrators, front-end developers) Requirements: Solid knowledge of Oracle 9i or 10g 2+ years of work experience Healthcare industry experience preferred Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Oracle Developer, Senior Level Responsibilities: Develop stored procedures and functions using Oracle Conduct performance fine tuning with Oracle stored procedures and packages Work closely with business analyst to fully understand business requirements Prepare and communicate technical execution plans Work effectively with other teams (e.g., DBAs, system administrators, front-end developers) Provide technical expertise and guidance in the use of relational database management system Requirements: Solid knowledge of Oracle 9i or 10g 5+ years of work experience Healthcare industry experience preferred Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Director, BCBS ITS/ Product Management Responsibilities: Develops program goals and plans for implementation Partners with clients to gather all requirements to formulate business process specifications and translates those into application functionality Assists the technical team in translating application functionality into application architecture and makes recommendations in areas of expertise Communicates the business directives, goals and needs to the technical team and serves as a liaison for managing user expectations and client satisfaction Aids the QA team in the process of claims validation to ensure that business requirements and functional specifications are tested and fulfilled Requirements: Must have comprehensive understanding and hands-on experience of healthcare delivery business processes at healthcare payers Significant experience with BCBS ITS (Interplan Teleprocessing System) product implementation Knowledge of the operational and technical issues involved in the administration of ITS is essential Experience with benefit grid design or provider contract configuration desired Experience with EDI transactions is a plus Ability to work in both structured and unstructured environments Negotiation skills, problem isolation and resolution abilities Advanced communication and presentation skills Bachelor’s degree or equivalent Equivalent combinations of education and experience that can be shown to provide the required knowledge, skills, and abilities will be considered Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top EDI Analyst The EDI analyst will have thorough knowledge of business analysis and the interactive software development life cycle using Rapid Application Development (RAD). Responsibilities: Customize and implement RAD in all planning, design and test phases during software development Collect, understand and transmit business requirements for projects (multiple modules and systems) and translate them into functional specifications, database designs and detailed test plans Analyze business and technical specifications, establish test requirements and procedures, and formulate robust business models Create data flow diagrams (DFD) and data models including use-case diagrams, activity diagrams/state-chart diagrams, collaboration diagrams, deployment diagrams, entity-relationship diagrams and Web page mock-ups using Front Page and MS Visio Partner with clients to gather all requirements to formulate business process specifications, and translate those into application functionality, understanding the value proposition of the project and deciding when to advocate and when to compromise to arrive at mutually acceptable solutions Document workflows and the results of business analyses, and obtain sign-off from clients on specifications Assist the technical team in translating application functionality into application architecture and the production of a system functionality document Communicate business directives, goals and needs to the technical team and serve as a client interface for managing user expectations and client satisfaction Design and execute test plans, track defects and get them resolved to ensure that business requirements and functional specifications are tested and fulfilled Assist in developing user help documents and software for multiple product lines Participate and/or execute the multiple stages of testing (i.e. system, integration, installation, performance, regression) Requirements: Strong analytical and problem solving skills Ability to work in both structured and unstructured environments Proficiency in HIPAA EDI transactions Proficiency with 270-271, 276-277, 278, 837, 834 and 835 Previous experience as an EDI business analyst Masters degree or equivalent work experience Willingness to work overtime as needed Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Enterprise Data Architect ikaSystems is seeking an Enterprise Data Architect (EDA) to build out the company’s enterprise information management (EIM) capabilities Responsibilities: Lead and direct enterprise-level strategic engagements for ikaSystems' healthcare payer clients; a typical strategic engagement will catalog the current state of the customer’s vendor and product portfolio, gather future state requirements for this customer, and prescribe an actionable road map that aligns EIM technologies with client business requirements Lead and direct tactical engagements, which will require expertise in detailed design and implementation of database and business intelligence technology components and oversight through all phases of the SDLC Design and create a vision for a solution and then translate the solution into a logical and physical data model culminating in end-state solutions Deliver quality work on time despite multiple, competing priorities Requirements: Demonstrated ability to provide technical leadership on large and complex SDLC projects Proven and demonstrated prior experience with business intelligence, master data management, data governance, data quality, predictive analytics and data warehousing Proven foundational skills in enterprise data architecture and experience with other technology vendors, such as Oracle, IBM and Microsoft, to provide value-added solution to clients operating in multi-vendor, hybrid environments Expertise in one or more of the following healthcare industries: payers, health plans, health providers (e.g., hospitals and other acute care settings, group practices, ambulatory clinics, cancer treatment and research centers) and health producers (pharmaceutical, biotechnology, medical device producers) Full life-cycle experience on large and complex enterprise projects Experience with an assortment of data modeling techniques, including star schemas, Kimball methodologies and ETL strategies Experience designing, maintaining and building conceptual, logical and physical database models Ability to gather complex business requirements from healthcare clients and create solutions, balancing strategic and tactical approaches to a project Excellent verbal and written communication skills to communicate at all levels within the organization Strong collaboration, communication and influencing skills Ability to articulate the benefits of an approach to a healthcare client and sell the solution both verbally and through the creation of marketing materials Demonstrated capacity for learning quickly in a fast-paced environment and handling multiple tasks simultaneously Ability to work well with others on the team to meet project milestones, manage client satisfaction and mentor others on the team Demonstrate the ability to “think outside the box” and to “see the big picture” Attention to detail and focus on results, with total commitment to team success, excellence and quality assurance Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Executive Assistant ikaSystems is seeking an Executive Assistant to support the CEO and executive team with various administrative and business functions and serve as the administrative liaison with others within and outside the company. Responsibilities: Provide comprehensive administrative support to the CEO and other executives (5 – 6 at this time) Maintain very busy/constantly changing calendars - including on-site + off-site meetings Process all expenses and reimbursement for executives Prepare a variety of reports, presentations and other materials Coordinate extensive domestic travel - handling cars, lodging, restaurants, etc. Meet and greet VIP clientele, guests, and senior management - acting as an "ambassador" for the executive Handle busy phone lines - screen/route calls - take detailed messages - field requests for information Manage a variety of projects as assigned Attend meetings/presentations with executive - providing support, taking notes and meeting minutes Perform full-time front-desk receptionist duties daily for low traffic area Requirements: Bachelor’s degree or equivalent preferred 7+ years of experience supporting C- Level Executives Superior interpersonal and presentation skills Proficiency in all MS Office applications including Word, Excel, and Powerpoint Exceptional time management and organizational skills Adaptability and ability to handle changing priorities Ability to function in a fast-paced deadline oriented environment Flexibility to work long hours as needed Ability to exercise independent judgment, knowledge, and discretion Tremendous client service skills – customer focus is a must Maintain an upbeat, energetic team player attitude Exercise proactive problem solving capability Will need to be available for periodic off-hours tasks Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Information Systems Security Engineer The information systems security engineer is responsible for ongoing management of IS policies, procedures and technical systems. Management responsibilities include the following: Ensure the ongoing integration of information security with business strategies and requirements Set up processes, policies and guidelines to meet security standards Ensure that access control, disaster recovery and incident responses are properly addressed Perform internal audits to ensure compliance with policies and procedures Requirements: Experience in management of information systems security Strong technical skills (e.g., vulnerability assessment, intrusion detection, firewalls, Windows and Linux systems administration, TCP/IP) Excellent communication skills In-depth knowledge of the HIPAA Security Rule, SAS-70 and other state and federal security requirements Certified Information Systems Security Professional, Certified Information Systems Auditor or Certified Information Security Manager certification Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Project Manager (Seattle) ikaSystems is seeking a results oriented, self starting individual who will be responsible for the efficient and high quality execution of system implementation projects for our payer customers. The project manager will prepare and review all documentation necessary for the successful execution of high quality project delivery, and track/monitor project health using standard project management methodologies. This individual will work closely with both customers and internal staff providing a communication link among these groups. Finally, the project manager will have an obligation to identify opportunities for improvement and make constructive suggestions for change. This position is based in our Seattle, WA client-based office Responsibilities: Provide project management support to all stakeholders in terms of project health, status, and planning Create, review, and update project plans Identify resource needs for project execution and manage the day to day execution of the project Serve as ikaSystems representation on any client initiated project planning or project management exercise Coordinate document management and sharing through the client specific Sharepoint site Monitor testing and issue resolution through the IAD log or similar device Provide direction to business analysts as directed by the implementation lead Requirements: Five or more years of demonstrated success with project management and execution in the operations or information technology departments of health plans and payers Must have 5 or more years experience working for health plans and payers Knowledge of PMBOK or PMI Certification preferred Excellent written and verbal communication skills Proficiency in the use of standard desktop software like spreadsheets, email, editors, and project planning tools Some travel (about 25%) may be required Bachelor’s degree required; Master’s preferred; PMI certification a plus Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Jr. Release Engineer - ASP.NET/C# or PL/SQL/Oracle Responsibilities: Deploy code developed by our software developers at the client sites Responsible for version control administration of the software Requirements: Bachelors Degree with at least 2-3 years of work related experience Must have technical knowledge of all phases of applications and systems analysis Software development experience including system analysis, design, development and quality assurance preferred Experience in implementing applications using ASP.NET 2.0 (preferably 3.5 or 4.0) w/ C# Knowledge of multi-tier solutions, especially for the web and data center environments Knowledge of the different features between .Net framework 1.1, 2.0, 3.5 and 4.0 Knowledge in ASP.Net Page life cycle, user controls, custom controls and ASP.Net Ajax Knowledge in javascript and object oriented javascript Experience with a RDBMS (Oracle) - Experienced with PL/SQL, stored procedures, database design Knowledge and working experience in .NET Framework 3.5 is a plus Oracle 10g/11g and database layer knowledge Experience with tools like PLSQL Developer, etc. Working experience with Microsoft IIS (6.0 and 7.0) is required Exposure and willingness to work in TFS Working knowledge on Microsoft Visual SourceSafe SQL Server Reporting services knowledge Some experience in Microsoft .NET Framework environment preferred Troubleshooting, analytical, debugging, and problem solving skills Insurance or health care industry experience preferred Microsoft .NET certifications preferred but not required (MCP, MCSD, or MCAD) Ability to handle complex application features and technical designs Extensive coordination among development, systems administration and QA teams is necessary Requires flexibility and ability to readily adapt to change in direction Excellent written and verbal communication proficiency Strong interpersonal skills Ability to multi-task in a fast paced systems vendor environment May be required to work some evenings/nights/weekends to complete projects Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Release Engineer ikaSystems is seeking a Release Engineer to deploy the code developed by software engineers at client sites and oversee the version control administration. Strong coordination efforts between the development team, systems administration and the QA organization are critical. The position requires flexibility to adapt readily to directional changes and will necessitate working some evenings and weekends to complete projects. Responsibilities: Troubleshooting, analytical debugging and problem solving Handle complex application features and technical designs Multi-task in a fast paced systems/vendor environment Requirements: Technical knowledge of all phases of applications and systems analysis Software development experience including systems analysis, design and development Working experience with Microsoft IIS (6.0and 7.0) crucial Experience implementing applications using ASP.NET 2.0 w/C# Knowledge of multi-tier solutions, especially for the web and data center environments Knowledge of the different features between .Net framework 1.1, 2.0 and 3.5 Strong knowledge in ASP.Net Page life cycles, using controls, custom controls and ASP.Net Ajax Strong knowledge in javascript and object oriented javascript Strong experience with an RDBMS (Oracle) - Experienced with PL/SQL, stored procedures, database design Knowledge and working experience in .Net Framework 3.5 is a plus Oracle 10g/11g and database layer knowledge Experience with tools such as PL/SQL Developer, etc. Working knowledge of Microsoft Visual SourceSafe SQL Server Reporting services knowledge 5+ years of project experience in Microsoft .NET Framework environment Quality assurance experience preferred Excellent written and verbal communications Strong interpersonal skills Bachelors or Master's Degree preferred or equivalent experience Insurance or health care industry experience preferred Microsoft .NET certifications preferred (MCP,MCSD, or MCAD) Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Senior Production Support Engineer ikaSystems is seeking a mid-level PL/SQL developer with strong Oracle skills This is a position of high visibility, responsible for ensuring that production runs occur on time and are error-free. It has the opportunity to grow into a leadership role as the development tasks grow in complexity over time. Consideration will be given to strong candidates who have substantial programming and technical experience in technologies other than PL/SQL and Oracle, but who have specific industry knowledge pertinent to HEDIS. Responsibilities: Troubleshoot and address any data, technical or procedural issues that may occur Create detailed process documentation for each implementation, and introduce quality checks and automation wherever possible Serve on the implementation team for setting up new customer environments, the responsibilities of which include programming for data conversion, as well as all tasks associated with setting up a new production environment Requirements: Knowledge of all technical phases of applications and systems analysis Experience with software development, including system analysis, design, development and quality assurance Experience with implementation of applications in PL/SQL Understanding of multi-tier solutions, especially for Web and data center environments A RDBMS (Oracle) experience with PL/SQL, stored procedures, database design, performance turning Strong organizational /documentation skills Written and verbal communication proficiency Ability to effectively communicate with other teams and customers Minimum of 3 years experience running and developing applications utilizing PL/SQL in an Oracle environment Ability to handle complex application features and technical designs Experience with a team development environment Solid interpersonal skills Strong troubleshooting, analytical, debugging and problem solving skills Project planning and leadership skills Ability to multi-task in a fast-paced environment Flexibility to adapt readily to direction change Ability to comfortably communicate directly with the customer base Bachelors or master's degree (preferred) or equivalent work experience Former team leadership experience preferred SSR knowledge a plus HEDIS and/or Healthcare industry experience preferred Oracle Certifications preferred Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Senior QA Analyst Responsibilities: Develop comprehensive test plans that cover function and system test concepts; facilitate review and approval of the test plan within project teams; execute the test plan to successful completion in collaboration with the project team for Web-based products made available to customers through a SaaS model Design and execute functional and non-functional test cases; debug and report product issues; and participate/lead defect triage within the project team Design and implement test automation using test data generation tools and file structure/content validation tools Contribute to the development of quality assurance best practices and establish quality measures; collaborate with other QA team members to bring continuous improvement to our strategy, processes and tools Validate product deployment transitions from the test environment to staging and from staging to production Develop and execute formal test plans/test cases to ensure the delivery and quality of applications Develop automation scripts using QTP (not “record and play” but the use of descriptive programming) Requirements: Minimum 6 to 8 years of QA experience Solid understanding of the software development life cycle Software testing experience, including methodologies, techniques and testing principles Experience with functional testing, integration testing and regression of Web applications 4+ years of recent and extensive work on QTP and automated testing in QTP, preferably with Web-based .NET applications Experience writing VB scripts (QTP scripts), as well as developing automation frameworks using descriptive programming Demonstrated knowledge of Microsoft SQL Server (e.g., should be able to write simple queries) Experience in EDI/DWH testing Knowledge of Microsoft Excel to analyze data against the front application (e.g., create/write formulas and micros in Excel to validate front data transactions) Experience representing QA/testing activities in project meetings, as well as leading/participating in defect triage, test case review and test result review processes Experience working with Quality Center and Test Director or similar tools Experience in the healthcare insurance industry Willingness to work some nights and/or weekends to complete projects Willingness to travel on occasion Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Senior QA Analyst (Automation Engineer) ikaSystems is seeking an expert scripting programmer with extensive experience in automating new and existing web based multi tiered system on various platforms using QTP. Responsibilities include but are not limited to: QTP, developing VBScripts using QTP, Agile, performing bench marking activities to assess improvement in automation efforts both in time and cost incorporating such scripts, develop daily status reports and summary reports as required deliverables. Responsibilities: Utilize state of the art scripting techniques to develop and enhance our Web UI test automation framework to build functional/regression test suites Develop and execute automated tests using the selected tool (QTP), which will likely require programming in VB Script, Java Script or other scripting language Architect automated test strategies that will help to scale QA’s coverage and maintain compliance, security and load baselines Work with the Release Engineering team to create and maintain an automated nightly build verification (“smoke”) test Facilitate identification of business user acceptance criteria Prepare and execute test scenarios/plans to include functional and integration testing Drive defect identification, tracking and resolution and conduct defect meetings Assist with user acceptance test (UAT) activities as needed Capture and report quality metrics for QA testing phases Complete test documentation (conditions matrix, test scripts) Requirements: Experience representing QA/Testing activities in project meetings, lead/participate in defect triage, test case review, test result review process Experience working with Quality Center and Test Director or similar tools Experience in health care insurance industry May be required to work some night and/or weekends to complete projects Minimum 5-6 years of QA experience and 3-4 years experience in automation testing Expert knowledge in designing, implementing and maintaining software test automation test frameworks/solutions Experience in generating complex Test Data to Support Functional Testing Experience in writing complex SQL Queries, Joins Experience in testing web services using SOAPUI Experience in Automating X12, EDIFACT, XML, and proprietary translations Advanced level proficiency in Microsoft Excel (pivot tables, macros, maybe even some VBA scripting, etc.) complex formulas Some travel may be required Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Senior QA Analyst (Performance Engineer) ikaSystems is seeking an expert in performance testing methodologies, including conducting a performance risk assessment, developing repeatable test scripts using appropriate test data, base lining / benchmarking performance, designing test scenarios to mimic various load conditions, and leading a team of technical resources through the iterative process of testing and tuning. Candidate must be an expert in HP Load runner performance testing tools, scripting, execution & reporting, protocol experience required Web, HTTP/HTML and Rich Internet Protocol. Responsibilities: Conducting performance testing for a web based application Significant interaction across the Application Development, Business Analysis, Solution Architecture, Infrastructure and Production Assurance teams throughout the project lifecycle Validate performance test environments Requirements: Bachelors or Masters in Computer Science Minimum 5-6 Years of QA experience and 3-4 experience on Load runner Expert in Load runner VUGen, Controller, Monitors and Site Scope Experience on HTTP/HTML, Rich internet protocol Hands on experience on correlating dynamic controls using Manual correlation Experience in developing performance requirements Experience in executing both batch and online jobs performance testing Experience in working with cross functional project teams to define performance metrics and acceptance criteria Experience in analyzing performance test results to evaluate impacts on production infrastructure and make comparisons with previous release benchmarks Experience in performance tuning recommendations especially, around operating systems and databases Provide performance sign-off and review results with the management and other technical groups Experience representing QA/Testing activities in project meetings, lead/participate in defect triage, test case review, test result review process Experience working with Quality Center and Test Director or similar tools Experience in health care insurance industry May be required to work some night and/or weekends to complete projects Some travel may be required Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Software Developer, Junior Level Responsibilities: Develop EDI systems integration solutions using Microsoft BizTalk Develop stored procedures and functions using Oracle Work closely with business analysts to fully understand business requirements Develop components using C# .NET Requirements: MS in computer sciences, electronics or electrical engineering 1 to 3 years of work experience .NET/Oracle experience preferred Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Software Development Manager – ASP.NET/C# ikaSystems is seeking a hands-on ASP.NET/C# architect/manager with demonstrated capabilities in supervision and management of project level responsibilities of several ASP.NET/C# software developers. This can be accomplished by a combination of talents with a strong technology base, superior communication & interactive skills and excellent delegation. This position is in our headquarters & development center in the suburban Boston area. Responsibilities: Individual project level responsibilities Develop components using C# .Net Management of software developers (up to 5-10 people) Work closely with Business Analysts to fully understand business requirements Handle complex application features and technical designs Prepare and communicate technical execution plans Effectively work with other teams (e.g. DBAs, System Administrators, Front-end Developers, etc) Ability to work independently given broad guidelines from the Vice President Requirements: 7-10 years of experience on internet applications 10-15+ years of industrial experience Experience in software architecture with management experience is required Solid fundamentals in ASP.Net/C# Full technical knowledge of all phases of applications and systems analysis Experience in implementing applications using ASP.NET 2.0/3.5/4.0 with C# preferred Knowledge of multi-tier solutions, especially for the web and data center environments Knowledge of the different features between .Net framework 1.1/2.0/3.5/4.0 Strong knowledge in ASP.Net Page life cycle, user controls, custom controls and ASP.Net Ajax Strong knowledge in JavaScript and object oriented JavaScript Solid experience with a RDBMS (SQL 2005/2008) - Experience with T-SQL, stored procedures, database design with good performance tuning skills Knowledge and working experience in .NET Framework 3.5/4.0 is a plus Strong SQL server working experience required SQL Server Reporting services knowledge and database layer knowledge Working experience with Microsoft IIS (6.0 and 7.0) Working knowledge on Microsoft Visual SourceSafe Strong troubleshooting, analytical, debugging, and problem solving skills Excellent written and verbal communication proficiency Ability to multi-task in a fast paced systems vendor environment Strong interpersonal skills Flexibility to adapt readily to direction change Software development experience including system analysis, design, development and quality assurance preferred Working experience with Team Foundation Server (TFS) is preferred Software architecture experience preferred Insurance or healthcare industry experience preferred Microsoft .NET certifications preferred (MCP, MCSD, or MCAD) MS in Computer Sciences / Electronics / Electrical Engineering required, or equivalent work experience Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Software Engineer (C#) Responsibilities: Develop reusable components using C# .NET for ikaEnterprise, the company’s core solution suite Develop Web services (ASMX and WCF) and workflow components using WF Develop stored procedures and functions using Oracle Develop the drivers and stubs required for unit testing Write technical design document and DFDs required for the modules you develop Work closely with business analysts to fully understand business requirements Report to software engineering lead Requirements: 5+ years of project experience in Microsoft .NET Framework environment Bachelor’s or master’s degree or equivalent work experience Full technical knowledge of all phases of applications and systems analysis Software development experience, including systems analysis, design, development and quality assurance Experience implementing applications using ASP.NET 2.0/3.5 with C# Knowledge of multi-tier solutions, especially for Web and data center environments Strong knowledge of C# Strong knowledge of ASP.NET Page life cycle, user controls, custom controls and ASP.NET Ajax Strong knowledge of JQuery, JavaScript and object-oriented JavaScript Strong knowledge of Web services (ASMX and WCF) Strong experience with an RDBMS (Oracle) Experience with T-SQL or PL/SQL, stored procedures, database design Experience in WF 4.0 a huge plus Knowledge and working experience in .NET Framework 4.0 a plus Oracle 10g/11g and database layer knowledge Experience with tools such as PL/SQL Developer, etc. Working experience with Microsoft IIS (6.0 and 7.0) Working knowledge of Microsoft Team Foundation Server (TFS) Strong troubleshooting, analytical, debugging and problem solving skills Ability to handle complex application features and technical designs Excellent written and verbal communication proficiency Good interpersonal skills Ability to multi-task in a fast-paced systems vendor environment Flexibility to adapt readily to direction change Insurance or healthcare industry experience preferred Microsoft .NET certifications preferred (MCP, MCSD, or MCAD) Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Software Engineer or Senior Software Engineer (Oracle and PL/SQL Developer) Responsibilities: Develop stored procedures and functions using Oracle and PL/SQL Participate in and contribute to database design using Oracle 10g/ 11g Develop data load scripts and other scripts required for development and deployment Work closely with business analysts to fully understand business requirements Report to software engineering lead/technical manager Requirements: 5 to 15 years of industry experience Extensive experience with Oracle and PL/SQL; this is a core coding position, so Oracle PL/SQL coding fundamentals must be solid Demonstrated ability to work in teams as well as independently Any Oracle certification a plus (e.g., OCA/OCP) Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Software Engineer/Senior Software Engineer (ASP.NET/C#/Oracle) Responsibilities: Develop front-end Web pages using ASP.NET, HTML, JQuery, etc. and associated business logic using C# for sales automation product line Develop stored procedures and functions using Oracle Develop reusable components using C# .NET Develop the drivers and stubs required for unit testing Write technical design documents and DFDs required for the software you develop Work closely with business analysts to fully understand clients’ business requirements Reporting to software engineering lead Requirements: 5+ years of project experience in a Microsoft .NET Framework environment Bachelor’s or master’s degree or equivalent work experience Full technical knowledge of all phases of application and system analysis Software development experience, including system analysis, design, development and quality assurance Experience in implementing applications using ASP.NET 2.0/3.5 with C# Knowledge of multi-tier solutions, especially for Web and data center environments Strong knowledge of ASP.NET Page life cycle, user controls, custom controls and ASP.NET Ajax Strong knowledge of JQuery, JavaScript and object-oriented JavaScript Strong experience with an RDBMS (Oracle) Experience with T-SQL or PL/SQL, stored procedures and database design Knowledge and working experience in .NET Framework 4.0 a plus Oracle 10g/11g and database layer knowledge Experience with tools such as PL/SQL Developer, etc. Working experience with Microsoft IIS (6.0 and 7.0) Working knowledge of Microsoft Team Foundation Server (TFS) Strong troubleshooting, analytical, debugging and problem-solving skills Ability to handle complex application features and technical designs Excellent written and verbal communication proficiency Good interpersonal skills Ability to multi-task in a fast-paced systems vendor environment Flexibility to adapt readily to direction change Insurance or healthcare industry experience preferred Microsoft .NET certifications preferred (MCP, MCSD or MCAD) Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Software Engineer, PL/SQL Reporting to the development manager, the PL/SQL developer is responsible for writing PL/SQL procedures/functions for data analysis, ETL and reporting. Candidates must have extensive experience with Oracle and PL/SQL, as this is a core coding position. Requirements: 5+ years of experience in software development working on PL/SQL, Oracle packages, stored procedures and functions, etc. Experience with Oracle ETL and performance tuning Oracle Certified Administrator/Professional (OCA/OCP) ; any Oracle certification is a plus Background with data warehouses and business intelligence (architecture + conceptual + ETL + BI) Healthcare industry and HEDIS experience preferred Equal comfort working as part of a team and independently Willingness to work some night and/or weekends to complete projects Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Senior Medicare Claims Processing/Auditing Specialist ikaSystems is seeking a subject matter expert in Medicare claims processing. This position will closely monitor all CMS and other regulations and ensure the rapid, accurate update of claims-related systems. Responsibilities: Review CMS regulations and other federal program issuances to ensure claims department is compliant Identify, develop, document and implement strategies, policies and procedures for prompt and accurate claims payment Monitor the process/workflow of Medicare Advantage claims processing Ensure claims department conforms to all applicable CMS regulations and requirements including, but not limited to, prompt provider payments, risk adjuster submissions and beneficiary reporting Enhance and maintain communication with all Medicare Advantage departments to maximize accuracy and efficiency in systems configuration, CMS reimbursement uploads, enrollment processing and software maintenance Assist other departments in resolving issues and developing procedures to “commit to quality” Create a smooth, efficient flow of communication and processes to ensure the satisfaction of enrollment and billing departments, providers and CMS Manage claims outsourced pricing and edit vendor relationships Oversee and audit functions per regulatory guidelines Gather clients' business requirements and assess progress toward deployment goals Configure and test rules/functionalities, prepare fail test cases and achieve resolution with product developer Requirements: BA or BS in business or related field Five or more years in a position of increasing responsibility with a claims processing operation in a healthcare payer production environment (may substitute for some or all of the formal education requirements) Very strong analytical and statistical process control skills Strong communication and follow-up skills; interact well with all levels of the organization Solid personal computer skills including MS Office; internet savvy Excellent verbal and written communication skills, including expertise in formal documentation and presentation delivery Strong organizational skills with emphasis on attention to detail Ability to work well under stressful and time sensitive situations Ability to read, interpret and promulgate federal registers and documents, as well directives and regulations for CMS Knowledge of Medicare pricing methodologies including, but not limited to, fee schedules, DRG, CMG, DME, RUG, LTC-DRG, ESRD, etc. Knowledge of compliant claim coding and edit MUE, NCD, LCD, NCCI Knowledge of medical terminology, such as ICD9, REV, HCPCS and CPT coding Knowledge of Medicare Advantage Prescription Drug plan program Knowledge of CMS guidelines and standards for first-dollar processing of Medicare claims Knowledge of claims processing flow and procedures including, but not limited to, coordination of benefits, billing, provider and enrollment file functions, medical management, customer service and quality improvement Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Senior Medicare Process Specialist The senior Medicare process specialist will perform the following activities, among others: Serve as primary liaison with client health plans and internal development and compliance teams to ensure effective two-way communication, promote understanding of system functionality and encourage cross-functional cooperation Gather client business requirements and assess progress toward achieving deployment goals Remain current in knowledge of Medicare regulations by reading, interpreting and analyzing regulatory bulletins, memos and other updates Develop and implement efficient and functional system design documents based on client requests or regulatory changes Serve as a subject matter expert regarding Medicare regulations and operational procedures Requirements: At least 2 years of recent experience in enrollment/membership operations or regulatory compliance in a Medicare Advantage health plan, with specific knowledge of the Medicare Managed Care Manual Chapter 2 and/or Prescription Drug Benefit Manual Chapters 3 and 4 Bachelors degree required, MBA preferred Experience with business analysis and process improvement (necessary for success), and IT background strongly preferred Excellent communication skills (both written and verbal) Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Senior Quality System Engineer Responsibilities: Participate in the development and revision of procedures, policies and guidelines to obtain certification and ensure continued compliance to ISO9001/27001, ITIL and/or SAS70-Type II audits Contribute to process documentation, record-keeping and implementation as part of a small team Be a key member of a team responsible for defining the processes of execution, investigation, root cause analysis, corrective and preventive actions and documentation for deviations/non-conformance Participate in internal audits, and determine and execute the corrective actions Facilitate customer/regulatory audits, and determine and implement effective corrective actions Provide training to all employees on ISO standard principles, functions and analysis of quality data as needed Requirements: Minimum of BS degree in software, process management or related field 6 to 8 years of experience in defining processes, including at least 2 to 3 years in a software development and hosting environment Experience defining processes and establishing process in organizations with minimal supervision Proven track record of working/defining processes for organizations with ISO9001/27001, ITIL or SAS70-Type II audit and certification Hands-on experience with process training development and delivery at all levels of an organization, including engineering management teams Excellent writing skills, used to produce high-quality reports, correspondence, and policy and work documents High level of competency with Microsoft Office software Proven track record of instituting continuous improvement in organizational processes Ability to take initiative and identify, prioritize and plan activities necessary to meet quality goals Ability to adapt to new software and systems quickly Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Senior Software Engineer (ASP.NET, C#) ikaSystems is seeking a mid-senior level .Net developer (C#) with PL/SQL Skills. This is a strong programming position with the opportunity to grow into a lead role based on performance. Consideration will also be given to strong developers who have substantial programming and technical experience in technologies other than .Net, PL/SQL and Oracle, but who have specific industry knowledge pertinent to healthcare and HEDIS. Responsibilities: Software development, including system analysis, design, development and quality assurance Implementation of applications using ASP.NET 2.0 with C# Use of multi-tier solutions, especially for Web and data center environments Requirements: Experience with OOAD, design patterns Ability to handle complex application features and technical designs Knowledge of all technical phases of applications and systems analysis Experience with Windows and Web services Understanding of the differences between .NET Frameworks 1.1, 2.0 and 3.5; knowledge and working experience in .NET Framework 3.5 a plus Expertise with ASP.NET Page life cycles, user controls, custom controls and ASP.Net Ajax Skilled in JavaScript and object-oriented JavaScript A RDBMS (Oracle) experience with PL/SQL, stored procedures, database design, performance turning XML, XHTML, CSS and XSLT experience Minimum 3 years of project experience in Microsoft .NET Framework environment Bachelors or master's degree (preferred) or equivalent work experience Experience with a team development environment Written and verbal communication proficiency Solid interpersonal skills; project planning and leadership skills Strong troubleshooting, analytical, debugging and problem solving skills Ability to multi-task in a fast-paced environment Flexibility to adapt readily to direction change SSRS knowledge, HEDIS and/or Healthcare industry experience a plus Microsoft .NET certifications (MCP, MCSD, or MCAD) preferred SQL Server Reporting services knowledge is plus Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Software Engineer (C#/ASP.NET/SQL/Oracle) ikaSystems is seeking a junior-mid level .Net developer (C#/ASP.NET) with Oracle skills to develop components for the ikaEnterprise platform. This is a strong programming position with the opportunity to grow into a lead role based on performance. Consideration will also be given to strong developers who have substantial programming and technical experience in technologies other than .Net and Oracle, but who have specific industry knowledge pertinent to healthcare and HEDIS. Responsibilities: Participate in project planning sessions, working closely with business analysts and team members to analyze requirements and provides design recommendations for complex systems Design and develop new software or make modifications to existing complex software applications in accordance with written specifications Develop software using disciplined processes, adhering to industry standards and best practices, including complete ease with agile development methods throughout the SDLC Demonstrate software to all stakeholders Share knowledge and provide technical guidance to other team members within area of expertise Take part in reviews of work, e.g. design and code reviews Experience supporting enterprise level software infrastructure with releases to multiple client environments Work with technical staff to analyze and understand problems with complex software systems and resolve them Resolve customer complaints and respond to suggestions for improvements and enhancements Requirements: Significant hands-on development experience using Microsoft .Net Framework (through 3.5/4.0) with C# and ASP.NET (through 3.5/4.0) Strong knowledge of ASP.NET Page life cycle, user controls, custom controls, and ASP.Net AJAX Strong knowledge of OOAD and multi-tier architectures, including MVC/MVP/MVVM design patterns Strong knowledge of jQuery, JavaScript, and CSS Strong experience with RDBMS (Oracle 10g/11g, MS SQL 2005/2008), including database design, developing stored procedures and functions, and performance tuning Expertise tuning web applications from top to bottom Working experience with Microsoft IIS (6.0 and 7.0) Strong analytical, problem solving and planning skills Excellent interpersonal and communication skills Ability to multi-task in a fast-paced environment Flexibility to adapt readily to changing business needs Team player who is delivery-oriented and takes responsibility for the team’s success Enthusiastic, can-do attitude with the drive to continually learn and improve Knowledge of Test Driven Development preferred Experience with tools such as PL/SQL Developer, etc. preferred Experience with Microsoft Team Foundation Server (TFS) desired Experience with WWF (WF 4.0) desired Experience with SQL Server Reporting services (SSRS) desired Knowledge of web services (ASMX and WCF) preferred Microsoft .NET certifications (MCP, MCSD, or MCAD) desired Bachelor's degree in Software/Computer/Electrical Engineering, Computer/Information Sciences or Mathematics (willing to accept foreign education equivalent) Five years experience in job offered or five years experience in the design and development of insurance policy management systems within a healthcare environment Alternatively, a Master's degree in Software/Computer/Electrical Engineering, Computer/Information Sciences or Mathematics (willing to accept foreign education equivalent) as well three years experience in job offered or three years experience in the design and development of insurance policy management systems within a healthcare environment. Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Senior Software Engineer (PL/SQL) ikaSystems is seeking a mid-level PL/SQL developer with strong Oracle skills. This is a strong programming position with the opportunity to grow into a lead role based on performance. Consideration will be given to strong candidates who have substantial programming and technical experience in technologies other than PL/SQL and Oracle, but who have specific industry knowledge pertinent to HEDIS. Responsibilities: Software development, including system analysis, design, development and quality assurance Implementation of applications in PL/SQL Use of multi-tier solutions, especially for Web and data center environments Requirements: Ability to handle complex application features and technical designs Knowledge of all technical phases of applications and systems analysis Experience with OOAD, design patterns Experience with Windows and Web services A RDBMS (Oracle) experience with PL/SQL, stored procedures, database design, performance turning Experience with a team development environment Written and verbal communication proficiency Solid interpersonal skills; project planning and leadership skills Strong troubleshooting, analytical, debugging and problem solving skills Ability to multi-task in a fast-paced environment Flexibility to adapt readily to direction change Bachelors or master's degree (preferred) or equivalent work experience HEDIS and/or Healthcare industry experience preferred Oracle Certifications a plus Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top SQL Developer Responsibilities: Develop SQL and ETL code Support production systems Learn the details of business processes as they relate to the systems supported Work on large databases (100-200 GBs) in a moderate transaction environment; load/generate large-volume data files Develop high-performance scripts, keeping large amounts of data available online Work closely with the application development team to create interfaces Create and maintain technical documentation on database configuration, data models and scheduled jobs Provide proactive support for production systems Be on call and occasionally provide support outside of normal working hours Requirements: Minimum 3 years of experience Experience with SQL 2005/2008 Experience with logical and physical database design Experience with Complex T-SQL and stored procedures Experience with performance tuning and query optimization Good analytical and trouble shooting skills Experience with SSIS Experience with backup and recovery operations Experience with SQL job creation and automation of procedures Ability to build cutting-edge interfaces Ability to see the big picture and think in terms of large sets of data Ability to work autonomously and collaboratively within a complex, team-oriented environment Effective verbal and written communication skills, particularly for keeping management informed Flexibility to adapt to the changing needs of the project and to meet deadlines Strong multitasking and prioritization skills Healthcare industry and team leadership experience preferred Database administration, CLRSP, SSRS and SSAS experience preferred Microsoft SQL Certifications preferred Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top SQL Server Database Administrator Responsibilities: The SQL Server database administrator (DBA) will provide operational database services to the organization. This is a production DBA role with primary responsibilities of ownership, change tracking and resolving database-related incidents and requests, including: Fulfilling requests and resolving incidents according to service-level agreements (SLAs) Reviewing service-related reports daily to ensure issues are identified and resolved within established parameters Responding to database-related alerts and escalations Working with fellow administrators to come up with strategic solutions to recurring problems Requirements: 5+ years of DBA experience on SQL Server 2005 and 2008 in production environments DBA experience in Windows 2003 and 2008 active/active and active/passive clustered environments Experience troubleshooting and resolving database issues related to integrity, performance, blocking and deadlocking, transactional replication, log shipping, connectivity, security, etc. Experience in performance tuning and query optimization using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools Ability to detect and troubleshoot SQL Server related CPU, memory, I/O, disk space and other resource contention Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, clustering, database mirroring and replication Expertise in implementing operational automation Strong knowledge of indexes, index management, integrity checks, configuration, patching, including how statistics work, how indexes are stored, and how they can be created and managed effectively Knowledge of SQL Server tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs, system sprocs) Ability to write and troubleshoot SQL code and design (stored procs, functions, tables, views, triggers, indexes, constraints) Solid knowledge of Windows Server, security delegation, SPNs and storage components Documentation skills for processes and procedures (creating KBs, runbooks, topology, etc.) Working experience on SQL cluster environment Working knowledge of Control-M a plus Strong knowledge of tuning SQL queries and database parameters Working experience on data exports, BCP and SSIS Working knowledge of Oracle 10g a plus Willingness to work some night and/or weekends to complete projects, if required Willingness to travel to client sites an average of 5 to 10% Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Technical Writer IkaSystems is looking for technical writers with ALL levels of experience to manage product documentation including online Help, user/system guides, release notes and training materials. Responsibilities: Learn web-based software products via hands-on experience and evaluate user needs Collaborate with business analysts/subject matter experts to enhance product knowledge Review business requirements and technical specifications for functional details Organize and communicate product knowledge to various audiences effectively Work within established style guidelines and assist in their continued evolution Manage product documentation schedules in conjunction with release deadlines Requirements: Technical writing experience (all levels) BA/BS in technical writing/communication preferred Proven ability to work in a fast-paced office while juggling multiple priorities Willingness to contribute as a valued member on multiple product/doc teams Proficiency in Word, Snagit, Visio and SharePoint (or similar writing tools) Experience with online Help/publishing tools (MadCap Flare preferred) Knowledge of medical healthcare insurance processes a plus Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Vice President, Product Marketing and Communications ikaSystems is seeking a seasoned marketing professional to spearhead both corporate and product marketing functions, reporting directly to the CEO. This individual will be a driven, resourceful, multi-faceted team player who will evolve the corporate brand as well as build a product marketing team that outshines the competition. Our ideal candidate will be able to see the big picture, yet not overlook any detail in executing high-performance marketing strategies. Responsibilities: Oversee all marketing activities, including establishing and maintaining a compelling brand image and market message Work closely with senior executives and subject matter experts to develop and communicate competitively differentiated value propositions and strategic marketing objectives for the company overall as well as for individual product lines Develop the company’s product marketing function, including hiring the team, executing all product launches, and developing all positioning, messaging, sales collateral and training materials Set the company’s event strategy, including sponsorships and speaking opportunities, maximizing branding and lead-generation initiatives; lead teams that coordinate corporate events, ranging from quarterly corporate communication meetings and social events to executive advisory board meetings; oversee yearly executive forums and the company’s user conference Manage public relations activities, including proactive outreach to media and industry analysts (e.g., Gartner, IDC), keeping them well informed and ensuring positive coverage Oversee the corporate Web site and other interactive activities, including corporate presentations, interactive product sheets and outbound emailers Serve as company liaison to industry organizations such as America’s Health Insurance Plans (AHIP) and others, as well as coordinate with partners’ marketing teams on joint communications initiatives Manage the proposal development process, creating logical workflows, applying response consistency, working to minimize subject matter expert resources, and ensuring deadlines and quality standards are met Collaborate with human resources and information technology teams to foster more thorough internal communications via the corporate intranet Measure the impact of marketing activities and ensure positive trends Recruit, train and manage staff, including proposal writers, public relations/content manager, marketing communications staff and creative resources Establish and oversee department budgets, ensuring effective use of resources Requirements: Bachelor’s degree in business, marketing or a related field; Master’s degree a plus 10+ years of marketing leadership experience, with demonstrable results Knowledge of health insurance processes, particularly claims administration, required Pragmatic Marketing Certified a plus Excellent management skills, including the ability to manage up Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Voice Network Administrator Responsibilities: Manage voice and video conferencing center systems Understand and troubleshoot Session Initiation Protocol (SIP) issues, VoIP systems and PRI Monitor voice services, and maintain call logs Interact with service providers (e.g., T1, SIP, PRI, DS3, phone systems, other data center equipment) Manage and administer ADT access control system and burglar alarm system Support systems 24x7, including complex problem resolution Requirements: Expert in Avaya IP Office system with at least 5 years of experience Expert in IP Office VoiceMail Pro Auto-Attendant, including programming and complex trouble shooting knowledge and experience Ability to take both reactive and proactive approaches to diagnosing and resolving user issues Experience with CCTV video monitoring surveillance systems Willingness to work after hours when needed ACS/ACE (Avaya) or equivalent certification required Cisco certifications in CCNA, CCDA, CCNP, CCVP and/or IP telephony specialization desired Engineering/Telecommunications degree and/or 8 to 12 years of experience dealing with a diverse range of complex, integrated IP converged voice and data issues Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top Windows Systems Administrator Responsibilities: Provide IT systems support that may include duties such as installation, configuration, monitoring, troubleshooting and repairing Perform quality assurance processes to effectively manage system availability and improve operations Provide high-level support of networks, such as administration, server builds and upgrades, domain configuration, and performance and tuning Requirements: 3 to 4 years of core experience in Windows environment Working experience with Windows 2000/2003/2008 server administration in mixed mode environment IIS 6.0/7.0 design and administration skill Experience with backup management for servers in mixed mode Experience using Dell management tools to identify hardware issues, as well as escalating and following up with the vendor until issues are resolved Expertise in designing and supporting Active Directory environments Strong interpersonal skills and willingness to help in other IT areas Experience with Windows batch scripting and PowerShell Experience with Windows clustering and SAN configuration Experience with LAN/WAN and virtual LAN environments Experience with Linux a big plus Experience with Control-M and Microsoft SQL Server management a plus Competitive salary. To apply for this position, please click here. Or be sure to reference the specific job title (and code, if relevant) and mail a copy to: Human Resources ikaSystems Corporation 134 Turnpike Road Southborough, MA 01772 back to top
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