Capital District Physicians' Health Plan, Inc. (CDPHP) Selects ikaSystems' Total Business Solution for its Small and Large Group Products

Capital District Physicians' Health Plan, Inc. (CDPHP) has entered into an agreement to purchase ikaSystems' Web-enabled portals, and is implementing ikaSystems' Sales and Admin Portal technology as a total solution for its small and large group businesses. CDPHP believes that the ikaEnterprise System is a proven, robust, and feature-rich next generation Web portal system that will help significantly reduce administrative costs and provide a competitive advantage in the health insurance industry.

"We had originally thought of choosing a CRM vendor, but realized immediately that implementing a CRM driven solution was similar to the cart pushing the horse," explains Dave Henderson, senior vice president marketing and chief marketing officer (CMO), CDPHP. "ikaSystems' robust portal technology platform will connect our health plan staff, brokers, employers, and members in real time, and will simplify the entire small and large group sales and renewal cycle. The system will streamline our business processes including health insurance quote and proposal generation, plan selection, application submission, medical underwriting, enrollment online, renewals, e-billing, and membership management, and will provide our underwriters extensive rating and rate maintenance capabilities."

"We also chose ikaSystems for their detailed knowledge of health plan business processes and flexible implementation methodology," adds Henderson. "As a health plan widely known for its award winning products and services, we seek to work with organizations that place a similar value on quality and flexibility, as we do."

"ikaSystems has a proven track record in the managed care marketplace. We streamline business processes through automation to increase productivity and profitability and have done so with success for many years," says Ravi Ika, President and CEO of ikaSystems. "Using ikaSystems' portal technology CDPHP will also be able to provide plans that are even more responsive, making it easier for their brokers to sell to employer groups."

"Through the Sales portal, brokers will be able to access critical information online in real-time and respond faster to customers' needs to see dynamic views of health insurance options, which is imperative for success in today's marketplace," adds Ika.

About CDPHP
Founded and guided by physicians, Capital District Physicians' Health Plan, Inc. and its affiliates currently serve members in 29 counties throughout New York State and seven counties in Vermont. In 2005, CDPHP's HMO was ranked number one in member satisfaction for the seventh consecutive year by the New York State Health Accountability Foundation (NYSHAF), and was also rated the fifth fastest growing large company by the Albany Business Review.

CDPHP's four affiliated companies include a family of products: Capital District Physicians' Health Plan, Inc.-HMO (AvidCare®), Healthy New York, Medicare Choice, Medicaid, Child Health Plus, and Family Health Plus. CDPHP Universal Benefits Inc.® - PPO (AchievaCare®), HSA High Deductible PPO, POS (AdaptaCare®), and EPO (AttentiCareT). Capital District Physicians' Healthcare Network, Inc.-AssociaCare®, self-insured plans; and APA Partners, Inc.-third party administration (TPA). Visit CDPHP at www.cdphp.com.