Ellen Duffield, ikaSystems

Ellen Duffield

Ms. Duffield is an accomplished healthcare executive with over 25 years of leadership in health plan compliance, operations, business development, and government programs.

Prior to joining ikaSystems, Ms. Duffield was the senior vice president and chief compliance officer for Catamaran Rx (now OptumRx) where she led the compliance and audit teams. She was accountable for establishing and executing Catamaran’s compliance program and apprising the Catamaran board of directors and leadership of compliance matters. Additionally, she served as senior vice president of Government Programs. In this role, she oversaw Catamaran operations and product development dedicated to Medicare Part D, including strategic programs such as the CMS Stars program and Employer Group Waiver Plans support.

Prior to her role at Catamaran, Ms. Duffield was vice president, individual Part D and Medicare operations at Anthem. In this capacity, she was accountable for the Medicare individual Part D business and the operational performance of the company’s Medicare programs. She played an integral role in restructuring the company’s health plan operations to ensure regulatory compliance while driving improved customer satisfaction and administrative efficiencies. Prior to joining Anthem, Ms. Duffield served as chief administrative officer for operations at United Healthcare’s Ovations Insurance Solutions business, serving the company’s 50 and older population.

Ms. Duffield holds a bachelor’s degree from Temple University and an MBA from Pennsylvania State University.


Michael Haddad
Chief  Information Security Officer

Mr. Michael Haddad currently serves as the Chief Information Security Officer (CISO) of ikaSystems and has nearly two decades of experience in accelerating strategic business outcomes by leveraging technology. He has established a proven track record for successfully delivering enterprise wide initiatives while aligning culture, talent, and strategy to achieve transformation. In this role, Michael supports the overall organizational strategy and goals by effectively managing information security risk.

Prior to joining ikaSystems, Mr. Haddad was a senior leader in Blue Cross Blue Shield of Michigan’s (BCBSM) IT division where he was accountable for Enterprise Information Management  and ran a $20+ million dollar operation providing data management and data integration services to internal and external consumers of data and analytics. Prior to joining BCBSM, Michael spent a number of years in consulting where he led global Security & Privacy initiatives in highly regulated industries.

Mr. Haddad holds a Ph.D., in Business Administration from Kennedy Western University as well as an MBA and BSBA with a concentration in organizational behavior from University of Detroit Mercy. He is also a Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA) and a Six Sigma Green Belt.

Jeff Delaney
Senior Vice President, Engineering

Mr. Jeff Delaney currently oversees all aspects of ikaSystems’ Software Delivery, Quality, and Developer Operations. He brings over 25 years of experience across multiple industries leading product Development for SaaS, Enterprise, and Mobile.

Prior to joining ikaSystems, Mr. Delaney led all Engineering and Data Center Operations for Ericsson’s Enterprise and Cloud billing business. In addition, he has led global teams across multiple product lines for ACI Worldwide’s Payment Systems.  Prior to ACI, he was VP/GM of Varolii’s Business Continuity division overseeing all functions of the industry’s leading SaaS crisis notification platform. He was part of the initial startup team and ultimately sold to Nuance Communications.

Mr. Delaney holds a BS in Computer Science from the University of Massachusetts, Dartmouth. He is also a Professional Mentor at Northeastern University’s Gordon Institute of Engineering Leadership.


Patricia Chisholm
Vice President, Human Resources

Patricia Chisholm oversees all aspects of ikaSystems’ human resources strategy as well as the day to day operations and brings to the team significant HR experience with technology companies. Prior to joining ikaSystems, Ms. Chisholm was senior vice president of IDG Enterprise, a technology media, events and research company where she oversaw human resources for three of IDG’s business units and served as a member of the executive teams for those divisions. Ms. Chisholm also established the first in-house human resources team for IDG’s CXO Media division and prior to that she managed an internal human resources consulting group. She began her career at Data General where she held several HR generalist positions.

Ms. Chisholm holds a BS in management from Central New England College and an MBA from Assumption College.